Shipping Protection

Shipping Insurance Terms & Conditions

By purchasing our optional Shipping Insurance, you agree to the following terms and conditions:

1. Coverage

Shipping Insurance provides protection against loss or damage during transit. If your insured package is lost or arrives damaged, you may be eligible for a replacement or store credit, subject to the conditions outlined below.

2. Eligibility

• Shipping Insurance must be purchased at checkout.

• Coverage applies only to orders that include the insurance option.

• Lost or damaged items must be reported within 7 days of the estimated delivery date.

3. Lost Packages

A package is considered lost if:

• The tracking status has not updated for 10 consecutive business days (domestic orders) or 20 consecutive business days (international orders).

• The carrier confirms the package is lost.

Exclusions:

• Packages marked as “Delivered” by the carrier are not eligible for a claim.

• Incorrect shipping addresses provided by the customer are not covered.

4. Damaged Packages

A package is considered damaged if:

• The item arrives broken, significantly defective, or unusable.

• Visible damage is present upon delivery.

To file a claim, you must provide:

• Clear photos of the damaged item and packaging.

• The original order details.

5. Claim Process

• All claims must be submitted via email to filthyrichrevo@gmail.com within 7 days of delivery.

• Claims will be reviewed within 3-5 business days of submission.

• Approved claims will be eligible for a replacement order or store credit (refunds are not provided).

6. Exclusions & Limitations

• Shipping Insurance does not cover delays caused by the carrier, customs, or weather-related disruptions.

• Insurance coverage applies only to the cost of the product and does not cover shipping fees.

• Fraudulent claims will be denied.

7. Agreement

By purchasing Shipping Insurance, you acknowledge and agree to these terms. Failure to comply with the claim process may result in claim denial.